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The city of Bilbao launched a 1 year long project to improve the sound aspect of life in the city, both to reduce negative impacts of noise, as well as to increase the positive impact of nice city sounds. The city wanted to have a clear participative approach to the project. Createlli acted as a subcontractor to PH+ and Tecnalia, enhancing the participation with digital tools to increase engagement and insight.


The process lasted 9 months initially although the city of Bilbao still today counts on Createlli and Citizen virtual platform Citizen for further developments regarding participation and research of the sound and the life quality in the city.

Digital tools were used to bring the inhabitants closer to the townhall and viceversa, by bringing the townhall to the experiences in the street. Communication campaigns were developed and first hand information collected via online questionnaires. 

Afterwards, all the information was developed in a virtual workshop, so a virtual space was created to discuss about the direct effects of the sound in the inhabitants as well as the background effects in topics as environment or construction types.

The townhall actively proposed some solutions on which the participants were invited to give feedback commenting and reacting. The citizens were empowered and brought closer to an active, smart institution, built by everyone who's interest was on hold.


The consultation campaign was a big success: 66% of visitors participated: the more than 500 answers gave opinion in relation to most stakeholder segments;

Stakeholder segments where monitored and analyzed what let to an easy tracking of participation and analysis of the answers per segment.
BIOSON-model with action units and a sound repository, GIS-referenced, with a lot of data enabling the city to manage sound noise very locally
The first proposal for a new noise law was based on the opinions and the proposals that were gathered thanks to this process. Bilbao will be pioneer in the Basque Country to take into account the real situation of the neighborhoods, and the citizen's perception and needs regarding to the sound and noise in their city. It was the first time for the city to open one centralized service for managing citizen's sound experience.