Partners for insight and engagement

With our team, we have supported public authorities and businesses in more than 200 projects since 2012 in:

Participation & co-creation

We bring residents, users and designers together around the table to talk about public space. To facilitate that conversation, we combine analogue and digital tools tailored to your target group. At every stage of the design process, we exchange ideas with them about their experiences, concerns and ideas. This gives you useful input, because the best designs come from dialogue.

Stakeholder engagement

Ambitious projects in public space affect many people and interests. We keep our finger on the pulse, spot resistance early and design a strategic approach. This helps you avoid delays and conflicts and build support for a smooth project process. We step in where you need us: as a coach alongside your own team, or as a partner who takes care of everything, including during implementation.

Stakeholder dialogue

Who is at the table, and who are you not hearing? Our stakeholder management starts with a thorough analysis of interests and expectations. Then we organise the conversation: impartial, diplomatic and tailored, from consultations with experts to conversations with neighbours and local businesses.

Project communication

Communication and participation go hand in hand for us. In public projects, we make sure the surrounding community knows, in good time and in clear terms, what is happening and why. We make complex information understandable, because people who understand a project can really take part in the conversation. From project websites and residents’ letters to information markets, our stakeholder communication is always no-nonsense and in a language everyone understands.

projects

Viaduct of Wilrijk: From Restoration to the Future

Co-creating Mobility Solutions in Stabroek

Masterplan for Mons’ Ring Road and City Gateways

WHAT OUR CLIENTS SAY

Governments and partners on working with Createlli.

Createlli has a solid, no-nonsense approach. Simple, in a positive way, and based on what citizens, people, actually need. That gives the project authenticity. At information sessions everything is well prepared, with a practical, well-run organisation. I notice it in your colleagues too. They radiate it.

I find Createlli committed and pragmatic. By committed, I mean that you don’t impose a standard approach. You work creatively and with genuine commitment. By pragmatic, I mean that you are aware of limited resources, think along about what a project really needs, don’t propose more than necessary, and simply do it well. You have a good feel for things and put the client first.

Createlli uses highly output-oriented participation methods. You first think carefully about what we need and what we want to do with the output, and from there you develop the methods in a targeted way. You are creative and think out of the box to arrive at the right material. That is a real asset, because it makes participation more useful. In this way, Createlli knows how to value citizens’ expertise more than others.

Working with Createlli is positive and enjoyable. You are very open and transparent. You are correct in your agreements: what you promise, you deliver. You are team players in a collaboration.

For me, Createlli is a reliable partner. When I work with you, we are part of one team. You work creatively to find the right methods. You communicate clearly to people who are not used to working with policy. You also create a great dynamic when you bring people together. One engaged citizen said afterwards: “It was a great workshop and I really feel that I have contributed something.” For us at the Community Services department, that is a lovely compliment.

Over the past years we have organised several participation moments and were always satisfied with how they went. This time, the thorough preparation and the support from Createlli really made the difference. As a result, we had a high-quality dialogue with residents about how they would improve traffic circulation in their neighbourhood.

Partners for insight and engagement