Following the construction of the new Administrative Center, the City of Brussels is conducting participatory research to improve its physical and digital services. Createlli, together with Citytools, supervises the process, with both online surveys, interviews and physical workshops. During three different discussion tables we were able to test the quantitative data in a qualitative way with a very diverse audience. During a very turbulent work session in the center of Laeken with nearly 100 participants, newcomers were also given the opportunity to give their opinion about their needs and expectations of the services provided by the City.
This physical form of participation is an excellent tool during your participation process to also involve vulnerable target groups in your decision-making.