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En 2020, el Ayuntamiento inici\u00f3 una revisi\u00f3n del Plan General de Ordenaci\u00f3n Urbana (PGOU), que requer\u00eda la participaci\u00f3n ciudadana desde el principio, tal y como establece la ley. Createlli facilit\u00f3 el proceso participativo, que fue crucial durante las primeras fases de redacci\u00f3n del PGOU. La primera fase pretend\u00eda fomentar la participaci\u00f3n informada. Sin embargo, la pandemia de Covid-19 oblig\u00f3 a cancelar las reuniones presenciales. Para garantizar una participaci\u00f3n continuada, se mantuvo bien informados a los ciudadanos a trav\u00e9s de diversos canales, como un sitio web dedicado al proyecto, comunicados de prensa, un v\u00eddeo informativo en el canal municipal de YouTube, as\u00ed como invitaciones personales y llamadas telef\u00f3nicas a asociaciones clave. Se ofrecieron oportunidades de participaci\u00f3n mediante cuestionarios anal\u00f3gicos y digitales, adem\u00e1s de entrevistas telef\u00f3nicas. A pesar de la pandemia, participaron 233 ciudadanos, la mayor\u00eda de ellos de forma digital. 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